Many of our customers want a long-term cooperation around complete solutions. This ensures that projects are executed as efficiently as possible and with maximum profitability and reliability. When customers choose a provider of high-security locks or access and door control systems, offering complementary services in combination with excellent products is a decisive factor.
Accordingly, STUV Prison Solutions offers special services such as installation and financing, various forms of protection letters, service packages and spare parts. The ever-expanding range of these services is of great importance for STUV's competitiveness. To learn more about our offerings, contact our sales specialists.
Why should you choose the STUV installation service?
STUV has the tools and expertise you need to realise a flawless and smooth installation. From mechanical detention locks to electronic RFID locks, we offer professional and specialised staff and flexible financing options to fit your budget.
Planning
Installation
Retrofitting
Dismantling + Disposal
Commissioning
Planning
We support you with our specialists as early as the planning stage and work with you to ensure that all organisational and technical aspects are and remain taken into account.
Installation
STUV is your expert and certified partner for the national and international installation and commissioning of your STUV high security system. Our experienced service technicians prepare the door and install the locks and fittings, and subsequently provide the functional guarantee.
Retrofitting
We undertake the complete conversion of a facility or a sub-area from conventional locks to HSL or SL. Of course, we will coordinate the work with you in detail during the ongoing operation of the facility.
Dismantling + Disposal
With our experienced service technicians, we take care of the dismantling and, above all, the safe disposal (destruction) of your old locks. So that you can be absolutely certain that they will not be disposed of in an uncontrolled manner or even fall into the wrong hands.
Commissioning
STUV offers you professional commissioning and thus the certainty that the availability and function of the high security system is guaranteed at all times. Our expertise also helps you to minimise the time and costs for installation and commissioning.
Repairs
STUV offers you two ways to have defective locks repaired by our experts: Send it in or bring it by appointment to our factory in Heiligenhaus.
Send in
Bring by
Rent
Upgrade your conventional STUV single or double-bit system to the latest STUV lock technology without high own funds. Low monthly rental payments with investment and insolvency protection, as well as selectable transfer of ownership or extension at the end of the contract are significant advantages of this financing solution. If required, a dismantling and conversion package can also be selected.
Rental purchase can be an attractive alternative to using your own funds. Hire purchase is an option for public authorities that wish to acquire economic ownership of a high-security locking system. The difference between hire purchase and payment in instalments is that the authority, as the lessee, can - but does not have to - buy the system at the end of the agreed rental period.
Simply finance your locks: this is how it works1:
Request a rental offer directly from STUV
Selection of the appropriate service package
Installation of the new locks and start of the monthly instalment
Whether sabotage, manipulation or external interference: the security of the facility depends on the reliable operation of the high-security system. If a problem should ever occur with a component, quick help is needed. With the right insurance cover, prison facilities can protect themselves against sudden events.
HSL GUARANTEE
HSL-COVER LETTER
HSL-ON-SITE COVER LETTER
HSL GUARANTEE
Ideal for institutions that can carry out lock replacements themselves but want to have the locks repaired by the specialised STUV repair service. To enable you to quickly replace a lock on site, we deposit at least 7% of your lock stock (at least one lock per type) with you as a service stock. As soon as you return a lock to us, you will receive it back restored within 15 working days. In addition, you have the full manufacturer's warranty for the entire duration of the contract.
HSL-COVER LETTER
Our all-risk protection cover for maximum cost control and the greatest possible operational security: We deposit at least 10% replacement locks with you, you have the full manufacturer's warranty during the contract period and do not pay any repair costs for locks during the contract period, regardless of the reason (e.g. sabotage, manipulation, third-party intervention, incorrect operation, etc.).
HSL-ON-SITE COVER LETTER
Ideal for facilities that do not have their own service technician or want additional redundancy to ensure smooth operation.
Within 3 working days at the latest, we will come to you to change a lock. To be on the safe side, we also deposit at least 10% replacement locks at your premises. During the contract period, you have the full manufacturer's warranty and do not pay any repair costs for locks, regardless of the reason (e.g. sabotage, tampering, third-party interference, incorrect operation, etc.).
Training
Get more out of your locks: At STUV, our goal is to make the daily operation of your facility as efficient and reliable as possible. That's why we design our products to deliver industry-leading levels of performance and service life.
When the STUV lock is the engine, it's up to the driver to keep it running reliably and sustainably. Our training courses are designed to consolidate and improve your knowledge and skills and to help you realise the full potential of your high security system.
There is a suitable course for every target group - whether beginner or professional. STUV's offer ranges from one-day to multi-day training courses.
Lock diagnostics + mechanics
Access management
Lock control
Learning by Doing - Craftsmanship for Knowledge
"Learning by doing" is the basic principle of all STUV training courses. The contents in theory and practice are specially adapted to the needs of the facilities. The focus is on practice-oriented learning in small groups. Under the guidance of STUV specialists with practical experience, the participants put their theoretical knowledge into practice on the lock types and access and door control workspaces available in the facility.
The STUV training courses can also be booked as individual events. In this case, the STUV specialists come to your premises and train your employees on site.
Send in 
Bring by 
Lock diagnostics + mechanics 
Access management 
Lock control